Enjoying what you’re reading? Sign up now.

Subscribe
Search

Play MatchMaker with Your Inventory

Article Highlights:

  • Do you dread searching through your vehicle inventory?
  • MatchMaker pairs customers with the right vehicle.

Are there times when a customer is looking for a specific vehicle, and you dread searching through your inventory to see whether you have it on the lot?

It doesn’t take magic to find the answer – Contact Management’s MatchMaker feature automatically scans your inventory for vehicles that match open prospects’ desired vehicles, letting you show your customer the best vehicle-purchasing experience possible.

Here’s how it works:

1. Select the MatchMaker Check Box

Easily submit a prospect’s desired vehicle to MatchMaker by selecting the MatchMaker check box on any of the following screens:

  • Add Client.
  • Add New Prospect (in the Desired Vehicle section).
  • Desired Vehicle.
  • Client Profile (on the Prospect tab).

2. Run the Query

The system then performs a query on your inventory and that of any other stores in your dealership group that use Contact Management.

3. When There Is a Match

If a match is found, you and any other salespeople on the prospect’s record receive a system message in your inboxes. You’ll also notice that a to-do activity has been created and shows on your Daily Work Plan and Calendar.

4. When There’s Not a Match

If a match is not found, the information will be stored and checked against vehicles added to your inventory later. If another customer trades in a vehicle that matches what your prospect was looking for, the system will alert you. When you enter the trade-in, the MatchMaker icon will display on the Owned Vehicles tab or Client Profile Prospect tab of the trade-in customer’s profile.

With just the click of a button, you can painlessly search your inventory for prospects’ desired vehicles without wasting time that you could be using forming better relationships with your customers. The system does all the work, and your customers may even think it’s magic how easily you can find the vehicle they want.

Share this Article

Related Articles:

Year after year, we set personal goals and make plans to better ourselves in the upcoming year. But what about business goals? They are just

You know the old familiar saying, you can lead a horse to water but you can’t make him drink. The same goes with the tools

Purchasing experiences differ consumer to consumer. I recently spoke to a first-time car buyer about her experience at a local dealership. While her experience wasn’t

The end of the year for most people involves spending time with family and gift-giving. But for those working in the office, it means something