Enjoying what you’re reading? Sign up now.

Subscribe
Search

Are you giving customers payment options?

Article Highlights:

  • Are you providing your customers options to pay?
  • Two ways you should be making your customers' lives easier.

More than ever, dealerships must focus on customer retention. Many dealerships are making changes in their processes to increase it. Maybe you’ve added a free car wash after service or loaner cars for extended service customers. But one process that’s often overlooked is the payment process when the customer’s car is ready. It’s a simple process and it’s the same everywhere. Right?

Wrong. Every process can be better and the payment process is no exception. When was the last time you waited in line at the grocery? Did you enjoy it? I doubt it because it’s a waste of time. If your payment process involves your customers waiting in line to pick up their cars, you’re wasting their time. So how can you improve the process and the customer experience? Give your customers payment options.

Here are two:

  • Online. This is the most significant payment opportunity many dealerships ignore. Think about how you pay your bills. Do you go to water department and hand over cash? Do you write a cheque, address an envelope, and then realize you’re out of stamps? Like me, you probably pay most bills online. According to the Canadian Bankers Association, more than three-quarters of Canadians (76%) report using online banking in 2016, and 42% of Canadians use online banking as their primary method of bill payment.
  • Credit card. The question here isn’t whether or not you accept credit cards, you most assuredly do. The question is: are you making the process quick and secure? Do you have multiple terminals? Are your advisors accepting payments? How do you keep customer payment information secure? With different security threats popping up every week, it can be a challenge to make sure you are keeping your customer’s information as safe as possible while still creating a positive experience.

So what could expanding options mean for your dealership? In my follow-up article, we’ll discuss in more detail how using a solution that provides these options will improve your customer experience, payment security, and efficiency.

Share this Article

Product Planning, Reynolds and Reynolds

Jeremy started at Reynolds and Reynolds in 2011 in the Technical Assistance Centre, working with the business office. He is now the Product Planning Manager for ReyPAY®.

Related Articles:

This is the second article in a three part series to help you determine whether your dealership is as efficient and streamlined as possible when it comes

You have hundreds, maybe even thousands, of repair orders (ROs) moving through the service department each month. It’s possible some have slipped through the cracks

Service is a profit centre, that’s old news. But where are you missing potential profit in service? Take the quiz below to see where your

This is the first article in a three part series to help you determine whether your dealership is as efficient and streamlined as possible when it comes