Auto Dealer Today recently published an article introducing the idea of a “destination dealership.” They defined this as: “…the type of facility that helps the customer learn…

When you have multiple stores, you want to make sure customers have the same convenient experience at each location. Consistent processes need to take place…

When you think about success and what it actually takes to be successful, what comes to mind? Is it a learned and practiced skillset that helps you…

The three-legged stool has always been a great symbol for organizational structure. The legs represent the principles that prop up your business, and each leg…

In early March 2020, we introduced The Connected Podcast as a new platform to share best practices, strategies, and business tips on how to safely continue operations…

It’s a risky business, predicting the future. Want an example from recent history? Go back to November of last year, right before anyone had ever…

Despite entering the market after Amazon Video, Netflix is the leading online streaming provider, holding 87% market share.1 Why? Netflix continues to innovate and bring…

In a world filled with technology, customers expectations have evolved. They demand quick, digital, and personalized. When your customers make it to F&I, are you…

Year after year, we set personal goals and make plans to better ourselves in the upcoming year. But what about business goals? They are just…

We can all agree paper is a dependency in dealerships. You need it for customer information, contracts, and service documents. But paper has significant costs…