Enjoying what you’re reading? Sign up now.


June Training: Complimentary Webinars

Article Highlights:

  • Reynolds and Reynolds is offering free webinars.
  • Learn how to utilize your system more effectively.

Do you want to learn how to use your system more efficiently? Join Reynolds and Reynolds for complimentary webinars to learn how you can be more efficient when working in ERA-IGNITE.

Register for the following webinars at www.reyrey.ca/training.

ERA-IGNITE Smart Centre

How do you know what to enter when you’re stuck on a field in ERA-IGNITE? Where can you go to find training videos to help you navigate applications, screens, and/or certain fields? With Smart Centre, you can get the information you want without leaving the screen you are using.

Learn how to:

  • Navigate help messages to get the correct and complete information about a field or screen.
  • Learn what security access is needed for specific screens and actions.
  • Look up ERA-IGNITE equivalents of ERA screens.
  • Find all training and documentation about a specific topic.

June 10, 2021 – 2:00 p.m. – 2:30 p.m. ET


ERA-IGNITE: Work-In-Process

How long does it take you to find the costs associated with your open repair orders? How do you know when those costs have gotten too high? Discover how proper utilization of Work-In-Process reports helps you monitor your department costs and keep them in check.

Learn how to:

  • Utilize Work-In-Process report selections.
  • Customize report formats.
  • Save report criteria.
  • Export report results.

June 11, 2021 – 2:00 p.m. – 2:30 p.m. ET
June 21, 2021 – 2:00 p.m. – 2:30 p.m. ET


FOCUS Mobile App

How often do you work with customers when you’re nowhere near your desk? How can you record what you discover about your customer during a test drive while you’re still in the vehicle with them? Learn how you can use the FOCUS mobile app to continue working with customers, right from your smartphone.

Learn how to:

  • Navigate the mobile application.
  • Complete daily activities.
  • Send an instant message.
  • Search for and add clients.
  • Work prospects through a sales cycle.
  • Pick up floor traffic entries.

June 11, 2021 – 2:00 p.m. – 2:45 p.m. ET


ERA-IGNITE: 4 Steps to a Cleaner Name File

What happens when you have multiple records for the same customer? How does that affect your dealership’s customers and employees? Learn how you can improve customer satisfaction by identifying and combining duplicate records.

Learn how to:

  • Identify duplicate name records using manual and automatic searches.
  • Select duplicate records to be combined.
  • Review pending name combinations.
  • Schedule the combination process to run.

June 14, 2021 – 2:00 p.m. – 2:30 p.m. ET
June 24, 2021 – 2:00 p.m. – 2:30 p.m. ET


ERA-IGNITE: Reporting Options (Dealership-Wide)

How much time do you spend scrolling through your reports just to find one piece of information? Discover the many options that are built right into your ERA-IGNITE reports.

Learn how to:

  • Group columns.
  • Use filters to assist in locating information in a report.
  • Apply report and/or group averages and/or totals.
  • Add or remove columns based on need.
  • Export reports into email or PDF.

June 15, 2021 – 2:00 p.m. – 2:30 p.m. ET


FOCUS Work Schedules

How does your BDC team know when salespeople are free for appointments? FOCUS can help streamline the transition from BDC to Sales by integrating Work Schedules and the Calendar. Discover how to set up Work Schedules to utilize them in both Contact Management and FOCUS.

Learn how to:

  • Review and update existing Work Schedules.
  • Create new Work Schedules.
  • Discuss the impact of Work Schedules on Lead Assignments.
  • Add appointments to FOCUS using Available Salespeople.

June 16, 2021 – 2:00 p.m. – 2:30 p.m. ET


FOCUS for Management

The FOCUS for Management webinar teaches managers about the tools available to help them run their team using FOCUS.

Learn how to:

  • Review various performance metrics.
  • Oversee daily activity in the dealership using the Desk Log and Calendar.
  • Track prospect progress through the Client Record.
  • Monitor overall team progress each month.

June 17, 2021 – 11:00 a.m. – 12:00 p.m. ET
June 22, 2021 – 3:30 p.m. – 4:30 p.m. ET


FOCUS for Sales and BDC

The FOCUS for Sales/BDC webinar teaches the salesperson and BDC about User Landing Pages and helps users learn the overall structure of FOCUS.

Learn how to:

  • Complete daily follow-up.
  • Use the calendar.
  • Track their personal progress through the month.

June 17, 2021 – 3:30 p.m. – 4:30 p.m. ET
June 22, 2021 – 11:00 a.m. – 12:00 p.m. ET


ERA-IGNITE 101: Parts

How quickly can you create a parts invoice? Do you know where to find needed part information?

Learn how to:

  • Utilize the Counter Sales screen to make front and back counter sales.
  • Inquire on parts special orders.
  • Inquire on basic and detailed part information.
  • Find and utilize help tools.

June 17, 2021 – 2:00 p.m. – 2:45 p.m. ET


Introduction to ERA-IGNITE

How long does it take you to go from signing in to ERA-IGNITE to actually starting your work? Learn ways to quickly open, navigate, and use ERA-IGNITE screens.

Learn how to:

  • Navigate ERA-IGNITE screens.
  • Launch ERA-IGNITE applications.
  • Use the keyboard to get around.
  • Find more help when you need it.

June 18, 2021 – 2:00 p.m. – 2:30 p.m. ET


ERA-IGNITE: Cash Receipts Enhancements

How do you handle payments from customers when they don’t match the A/R statements? You have many options to reconcile the payments received from customers in your system, and can see customers’ invoices and credit memos listed separately in the same window. Let us show you how to be more efficient with your receipting activities.

Learn how to:

  • Search for receipted payments using different options.
  • Quickly receipt payments by invoice number or cutoff date.
  • Add new deposit references and cash receipts more efficiently.

June 21, 2021 – 2:00 p.m. – 2:45 p.m. ET


FOCUS Sales Goals

How are you currently tracking goals for your sales and BDC teams? When your dealership starts using FOCUS, your team’s sales goals are front and centre when they log in. Discover how to set up and track Sales Goals using FOCUS.

Learn how to:

  • Review existing Sales Goals.
  • Update Sales Goals for individuals.
  • Set default Sales Goals.
  • Set up the Sales Goals Dashboard module.
  • View the Sales Goals Report.
  • Track sales progress in FOCUS.

June 23, 2021 – 2:00 p.m. – 2:45 p.m. ET


FOCUS Integration with ERA-IGNITE F&I

How often do you have to add information to a deal that the salesperson should have entered before sending the deal over to ERA-IGNITE F&I? Are your salespeople going back and forth from their desk to yours frequently during negotiations to provide deal details, leaving the customer alone? Learn how to utilize FOCUS and ERA-IGNITE F&I integration to speed up the deals process, while still keeping customers engaged.

Learn how to:

  • Send deals to ERA-IGNITE F&I.
  • View FOCUS deals in ERA-IGNITE F&I.
  • Receive and apply deal updates from FOCUS in ERA-IGNITE F&I.
  • Send deal proposals to FOCUS from ERA-IGNITE F&I.
  • Set up alerts in FOCUS.
  • Set up FOCUS integration for ERA-IGNITE F&I.

June 24, 2021 – 2:00 p.m. – 2:30 p.m. ET


New dates will be added to www.reyrey.ca/training as they become available. Please check back often for an updated list.

Share this Article

Driven by our 150-year legacy of product innovation and customer service, our vision for the future is to help dealers transform every aspect of their business and the customer experience.

Related Articles:

Training can help bring new employees on board faster, and help long-serving employees find new ways to increase their productivity. Featured Sessions of the Month