Fixed Ops Best Practices Podcast Episode
Article Highlights:
- What parts of fixed operations should you focus on right now?
- How to boost back end profit with new technologies.
We sat down with Reynolds and Reynolds specialist, Dave Bowling, to discuss technology he’s seeing service departments use to keep customers and employees happy and safe amidst the pandemic.
“There are a lot of ways dealers are rising to the challenges COVID-19 has brought on,” Bowling says. Technologies he’s seen being used proactively:
- Self-service check-in kiosks.
- Electronic multipoint inspections.
- Mobile payment options.
- Digital communication between departments.
Click here to watch our interview with Dave, and learn more about how adopting new technology can improve the safety and efficiency of your service department.
WANT EVEN MORE? Here’s what we released in October:
Episode #48: What Dealers Can Learn From the Netflix Strategy
Episode #49: Tips for End-of-Year Preparations
Episode #50: 9 Steps to Take Your Sales Department to the Next Level
Episode #51: Evaluating Marketing Strategies and Timelines for Results
Check out additional interviews with industry experts on hot topics and stay up-to-date with best practices for your dealership by subscribing to the Connected podcast on YouTube, Apple Podcasts, and Spotify.
Share this Article
- Facebook
- Twitter
- LinkedIn
- Email
Driven by our 150-year legacy of product innovation and customer service, our vision for the future is to help dealers transform every aspect of their business and the customer experience.
Related Articles:
Dozens of customers enter your dealership every day to get their vehicle serviced. During this experience, they may be facing an array of emotions. Unfortunately,…
I recently explained why utilizing a customer relationship management (CRM) tool in your service drive can help you win business and maximize your service potential.…
What establishments do you frequently visit… perhaps a favourite pizza chain, local gym, or online retailer? They’re familiar with you. They know your name, your…
If you’re not currently using a customer relationship management (CRM) tool in your service department, you’re probably wondering if it’s worth having. I present the…