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Parts and Service

Tips and best practices for those working in fixed operations.

More and more retailers are using technology that allows customers to check in and out quickly, without the need to meet with someone face-to-face. While

Everyone knows what the ideal customer experience in the service department looks like: quick, convenient, and transparent. Customers expect the focus to be on them,

drop box

If there’s one insight retailers can take away from 2020, it might be consumers’ appetite for contactless processes, flexibility, and convenience is only growing stronger.

landscape

As dealers continue to digitize more and more of their operations, finding the right balance between physical and digital customer interactions has become trickier. There’s

Technology

In 1918, the United Kingdom painted the first separating lines on roads due to high accident rates. This was 33 years after people started driving

Service Advisor vs Kiosk

Now more than ever, the role of the service advisor is to sell additional services. Previously, this started at the greeting while advisors formed a

High Risk

In a world where everything can be done securely at our fingertips, why do we continue to spend time doing tasks manually that open ourselves

Service Phone Calls

Service managers, you know your advisors are busy. You know they play a pretty significant role in your success. In fact, nearly 75% of calls

Service Kiosk

Now more than ever, customers are demanding outlets in your dealership to maintain a safe distance from employees and other customers. Having a self-service experience

It’s no secret 2020 upset many aspects of consumers’ day-to-day lives, leaving a general sense of unease. Between threats of job loss, shutdowns, and the