Here in the North, we face the dreaded winter months. They’re full of stuffy noses, sore throats, and endless coughs. Although sicknesses like the flu…

Dozens of customers enter your dealership every day to get their vehicle serviced. During this experience, they may be facing an array of emotions. Unfortunately,…

I recently explained why utilizing a customer relationship management (CRM) tool in your service drive can help you win business and maximize your service potential.…

What establishments do you frequently visit… perhaps a favourite pizza chain, local gym, or online retailer? They’re familiar with you. They know your name, your…

If you’re not currently using a customer relationship management (CRM) tool in your service department, you’re probably wondering if it’s worth having. I present the…

When a customer schedules a service appointment, the process doesn’t simply end at the confirmation email. They then start thinking about how they’re going to…

Technicians are hard to find, and once you do, most aren’t satisfied with their jobs. While many dealerships are trying to find technicians to hire,…

I am a self-proclaimed late adopter. I was late to the game on every “cool” cell phone back in the day – the razor, the…

With spring around the corner, it’s the perfect time to wipe the slate clean for your dealership. While spring cleaning may typically bring to mind…

It was a brisk Sunday evening. You were gathered around the big screen in the living room, ready for the championship game. Your family was…