In the first two articles of this series, I identified how the used car manager and service advisor can speed up the reconditioning process in…

When coordinating a process that requires a vehicle to change hands and move between departments, establishing good communication is essential to keep things running smoothly.…

We’ve all heard again and again that customers are comparing every transaction to the ultra-convenient experience they get purchasing on Amazon. But when you’re short…

For many service departments, a key focus area in 2023 is prioritizing the customer experience. The customer lifecycle in service is never-ending, but let’s think…

People hate waiting. With overnight shipping, fast food, and quick lube centres, customers expect results in a hurry. Yet, they come to your service department…

Due to supply constraints and high demand, we’ve seen vehicle prices skyrocket over the last two years. And now we are also seeing other segments…

It should go without saying that one of dealers’ top goals for their business is sustainable, long-term profitability. While the day-to-day rush of dealership operations…

As a customer of other businesses, would you rather: Wait in the restaurant or get a text on your phone when your table is ready?…

More and more retailers are using technology that allows customers to check in and out quickly, without the need to meet with someone face-to-face. While…

Everyone knows what the ideal customer experience in the service department looks like: quick, convenient, and transparent. Customers expect the focus to be on them,…