People hate waiting. With overnight shipping, fast food, and quick lube centres, customers expect results in a hurry. Yet, they come to your service department…

Due to supply constraints and high demand, we’ve seen vehicle prices skyrocket over the last two years. And now we are also seeing other segments…

It should go without saying that one of dealers’ top goals for their business is sustainable, long-term profitability. While the day-to-day rush of dealership operations…

As a customer of other businesses, would you rather: Wait in the restaurant or get a text on your phone when your table is ready?…

More and more retailers are using technology that allows customers to check in and out quickly, without the need to meet with someone face-to-face. While…

Everyone knows what the ideal customer experience in the service department looks like: quick, convenient, and transparent. Customers expect the focus to be on them,…

If there’s one insight retailers can take away from 2020, it might be consumers’ appetite for contactless processes, flexibility, and convenience is only growing stronger.…

As dealers continue to digitize more and more of their operations, finding the right balance between physical and digital customer interactions has become trickier. There’s…

In 1918, the United Kingdom painted the first separating lines on roads due to high accident rates. This was 33 years after people started driving…

Now more than ever, the role of the service advisor is to sell additional services. Previously, this started at the greeting while advisors formed a…