In 1918, the United Kingdom painted the first separating lines on roads due to high accident rates. This was 33 years after people started driving…

Now more than ever, the role of the service advisor is to sell additional services. Previously, this started at the greeting while advisors formed a…

In a world where everything can be done securely at our fingertips, why do we continue to spend time doing tasks manually that open ourselves…

Service managers, you know your advisors are busy. You know they play a pretty significant role in your success. In fact, nearly 75% of calls…

Now more than ever, customers are demanding outlets in your dealership to maintain a safe distance from employees and other customers. Having a self-service experience…

It’s no secret 2020 upset many aspects of consumers’ day-to-day lives, leaving a general sense of unease. Between threats of job loss, shutdowns, and the…

Implementing new technology into the dealership is important to stay relevant in our ever-changing world, but it’s easy to drown in the tips, advice, and…

In times like these, making sure customers feel comfortable in your store is paramount to retaining business and driving revenue. But when making customers feel…

We sat down with Reynolds and Reynolds specialist, Dave Bowling, to discuss technology he’s seeing service departments use to keep customers and employees happy and…

If you take one thing away from this article, let it be this: Customer service matters more in service than anywhere else in the dealership. Here’s…