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Fixed Ops Best Practices Podcast Episode

Article Highlights:

  • What parts of fixed operations should you focus on right now?
  • How to boost back end profit with new technologies.

We sat down with Reynolds and Reynolds specialist, Dave Bowling, to discuss technology he’s seeing service departments use to keep customers and employees happy and safe amidst the pandemic.

“There are a lot of ways dealers are rising to the challenges COVID-19 has brought on,” Bowling says. Technologies he’s seen being used proactively:

  • Self-service check-in kiosks.
  • Electronic multipoint inspections.
  • Mobile payment options.
  • Digital communication between departments.

Click here to watch our interview with Dave, and learn more about how adopting new technology can improve the safety and efficiency of your service department.

WANT EVEN MORE? Here’s what we released in October:

Episode #48: What Dealers Can Learn From the Netflix Strategy

Episode #49: Tips for End-of-Year Preparations

Episode #50: 9 Steps to Take Your Sales Department to the Next Level

Episode #51: Evaluating Marketing Strategies and Timelines for Results

Check out additional interviews with industry experts on hot topics and stay up-to-date with best practices for your dealership by subscribing to the Connected podcast on YouTubeApple Podcasts, and Spotify.

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