Enjoying what you’re reading? Sign up now.


Connected Podcast: Your July 2020 Recap

Article Highlights:

  • Protecting your assets, enhancing the customer experience, and more.
  • Subscribe to stay up-to-date with best practices for your dealership.

Minimizing risk associated with dealership assets and network security, streamlining the virtual customer experience, and what to expect from trade shows and industry events — check out July’s Connected podcast episodes below!


Episode 34: Managing Assets, Minimizing Risk

On this episode, we talk with Susan DeSantis, marketing director for KeyTrak, about:

  • The risks associated with improper management of vehicle keys.
  • Enhancing your current key management process.
  • Increased risk and focus on managing assets due to COVID-19.

[Watch Episode 34]


Episode 35: The Future of Industry Events

On this episode, Therese Baker, director of corporate events marketing at Reynolds and Reynolds, shares the state of industry events and what the future of automotive conferences and trade shows looks like. She covers:

  • The status of automotive events for 2020.
  • How hosts are adapting to a virtual environment.
  • Tips to stay up-to-date as event news comes out.

[Watch Episode 35]


Episode 36: Protecting Your Dealership Network

On this episode, Scott Frieszell, director of network services at Reynolds and Reynolds, talks about optimizing network security as consumers push for more digital and remote experiences. He discusses:

  • Building a strong infrastructure as the industry shifts toward digital solutions.
  • Consequences of failing to secure your network.
  • Managing your network security with remote employees.

[Watch Episode 36]


Episode 37: Streamlining Online Service Appointments

On this episode, we speak with Cory Coler, fixed operations product planning manager at Reynolds and Reynolds, about online appointment scheduling and follow up. He shares:

  • Best ways to effectively load the shop.
  • Customer experience and communication preferences.
  • Appointment confirmation tips and recommendations.

[Watch Episode 37]


Episode 38: Using Videos to Virtually Engage Customers

On this episode, Carl Bennett, director of Reynolds Consulting Services, discusses ways to get creative with videos in each department of your dealership. He discusses:

  • How enhancing the virtual customer experience can give you a competitive advantage.
  • Why creating videos helps build rapport with customers.
  • Tips to keep in mind when creating video content.

[Watch Episode 38]


Tune in every Wednesday to hear from industry experts and stay up-to-date with best practices for your dealership! You can find the podcast on YouTubeApple Podcasts, and Spotify.

Share this Article

Driven by our 150-year legacy of product innovation and customer service, our vision for the future is to help dealers transform every aspect of their business and the customer experience.

Related Articles:

Running a successful business is no simple task. It requires detail, planning, and strategy. And when you put it all into action, your dealership’s people,

Employee turnover is something dealers have to combat on a daily basis and it is expensive. According to the annual NADA Dealership Workforce Study, every

With the growth of online and contactless payments, businesses everywhere are providing efficiency and convenience to customers by adopting an online payment system. In order

It’s common for dealers and vendors alike to regularly revisit best practices for pre-owned sales. Everyone wants to unlock new ways of capturing some additional