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Sales and F&I

From meeting quota to holding gross, articles to help anyone working in sales.

We all know dealerships have a high employee turnover rate throughout every department. According to Automotive News, the sales department has one of the highest with

Generating new opportunities is the most important job of the business development centre. If you’re not running it correctly, you’ll miss out on numerous opportunities for your

In this three-part series on Contact Management, I’m going to discuss topics that we frequently work with customers to solve. The first is Prospect Leads.

In today’s fast-paced world, consumers want quick buying experiences that give them exactly what they need. But a fast car buying experience does not always equate

According to NADA’s 2017 Workforce Study, total dealership turnover in 2016 was 43%. For sales, that number jumps to 67%. With millennials accounting for 61% of dealership

According to NADA, salespeople in the automotive industry have a turnover rate of 72%. That’s 38% higher than the turnover rate for other industries. Why is

You know the old adage, “you don’t know what you don’t know?” That applies to car buyers as well. Most shoppers are intent on purchasing the

With 68% of Canadians owning a smartphone, text messaging has become a regular form of communication. We’ve become used to it. So much in fact,

When a friend of mine bought her car a few months ago, her mind was set on financing the purchase through her bank. She has

Old-school pressure tactics may have worked years ago, but not anymore. Car shoppers walk into your dealership with a lot of information and want a