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Sales and F&I

From meeting quota to holding gross, articles to help anyone working in sales.

There’s a communication breakdown that’s been plaguing dealerships for years between the sales floor and the service department. When I say communication breakdown, what I’m

We all know shoppers seek transparent, hassle-free experiences with faster transaction times. Why do you think so many people shop online and even subscribe to

As vehicle profit margins shrink, your dealership needs to increase revenue to stay successful. This means selling more vehicles more profitably, scheduling more service appointments,

Smartphones have become an essential part of modern life. A recent Google study reports that 87% of users always have their smartphone at their side. While

We all know dealerships have a high employee turnover rate throughout every department. According to Automotive News, the sales department has one of the highest with

Generating new opportunities is the most important job of the business development centre. If you’re not running it correctly, you’ll miss out on numerous opportunities for your

In this three-part series on Contact Management, I’m going to discuss topics that we frequently work with customers to solve. The first is Prospect Leads.

In today’s fast-paced world, consumers want quick buying experiences that give them exactly what they need. But a fast car buying experience does not always equate

According to NADA’s 2017 Workforce Study, total dealership turnover in 2016 was 43%. For sales, that number jumps to 67%. With millennials accounting for 61% of dealership

According to NADA, salespeople in the automotive industry have a turnover rate of 72%. That’s 38% higher than the turnover rate for other industries. Why is