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This article was written by Angelica Yensi, a software education representative. The ERA-IGNITE toolbar, positioned at the top of your ERA-IGNITE screen, offers easy access…
Earlier this year, I had the privilege of diving into a conversation with Ed Roberts, COO of Bozard Ford, and what struck me was how…
Key drop-off is one of the first impressions a customer has of your service drive. Both you and your customer want it to be as…
Right now, your dealership is successful and running smoothly. That’s a great first step towards ensuring future success, but there’s always more work to do.…
I know, I know, everyone is talking about AI. So why am I talking about automation? When you get down to it, AI really is…
Your passwords should be like toothbrushes: personal, not shared, and changed regularly. In a world where hackers are always phishing for your data, keeping your…
In today’s fast-paced automotive market, the journey from online browsing to in-store transactions has become increasingly complex. Customers expect a seamless experience where the information…
This article was written by Rachel McCutchen, a Software Education Representative. When you are working in the Accounting journal screens ask yourself, what am I…
If you’re not currently using a customer relationship management (CRM) tool in your service department, you’re probably wondering if it’s worth having. I present the…
Managing reconditioning at a dealership requires you to be on top of a lot of information all at once. With vehicles and information constantly changing…
When a customer schedules a service appointment, the process doesn’t simply end at the confirmation email. They then start thinking about how they’re going to…
Technicians are hard to find, and once you do, most aren’t satisfied with their jobs. While many dealerships are trying to find technicians to hire,…
Winter has melted away, and we are moving on to the next season. Spring means warmer weather, flowers blooming, and the start of baseball season.…
