Take a step back and look at how much paper is controlling your dealership. Every deal you complete involves nearly 39 feet of paper. When…

Mobile technology is changing lives. How do you get your breaking news? How do you take photos? What’s the last thing you do before bed?…

Change is the only constant since the beginning of time. Yet, it remains one of the most difficult things to do. The majority of people…

We are living in “The Age of the Customer.” What you do at your dealership matters, but what the customer thinks about your dealership matters…

Purchasing a new vehicle is a big decision not everyone gets excited about. Some people love their current car but realize it is time for…

Approximately 70 percent of buying experiences are based on how customers feel they are being treated. And, it takes 12 positive experiences to make up…

When I talk to dealers today, I’ll inevitably hear a comment about how dealerships are drowning in paper — from Sales, F&I, and Accounting to Service,…

A simple birthday card can make a difference. Yet in my experience, most dealerships don’t send birthday cards to customers on a regular basis. Those…

I have a two-year old Goldendoodle who is extremely intelligent. He picks up on tricks very quickly, performing them with ease… until he sees a…

What Customers Want Customer expectations are changing rapidly. The old order of customer expectations at a dealership is over and the new order revolves around…