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Every year, the NADA conference is an event I circle on my calendar. There’s no better time to talk shop, connect with other professionals, and…
When I was ready to purchase my first vehicle, I was full of excitement. I thought nothing could bring me down and the only challenge…
Dealerships have consistently shown resilience, overcoming obstacles and embracing change with every passing year. 2024 has been no different, as new trends and challenges have…
When was the last time you went to a movie theatre for a new release? For many, it was pre-pandemic. This is for a couple…
More and more retailers are using technology that allows customers to check in and out quickly, without the need to meet with someone face-to-face. While…
Everyone knows what the ideal customer experience in the service department looks like: quick, convenient, and transparent. Customers expect the focus to be on them,…
2021 was a wild ride, so we’re taking a trip down memory lane to remind ourselves there is always light at the end of the…
Just over seven years ago, I had an unpleasant experience when purchasing my first vehicle. I felt pressured and tricked that first time. I left…
Nobody saw 2020 coming. It flipped our world upside down in a matter of days, and some of us are still trying to put our…
Online retailing surged in 2020, no surprises there. It’s now a huge part of every sales conversation, as more consumers want pieces of the typical…
