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This article was written by Angelica Yensi, a software education representative. The ERA-IGNITE toolbar, positioned at the top of your ERA-IGNITE screen, offers easy access…
Earlier this year, I had the privilege of diving into a conversation with Ed Roberts, COO of Bozard Ford, and what struck me was how…
Key drop-off is one of the first impressions a customer has of your service drive. Both you and your customer want it to be as…
It should go without saying that one of dealers’ top goals for their business is sustainable, long-term profitability. While the day-to-day rush of dealership operations…
I wrote about upcoming car buying trends just shy of one year ago. Since then, those trends are still front and centre. In fact, new…
I often tell people, “our world will not be the same in two years as it is today.” And that is abundantly clear in our…
How healthy is your heart? Not your physical one; but the heart of your dealership – the accounting office? You might not know the answer,…
Every day, millions of consumers buy products online. Whether it’s Amazon, your local grocery store, or a nation-wide chain, each time you buy online you’re…
Remote F&I is an important component to digital retailing operations, but dealerships are still hesitant to take the leap in the new digital world. What…
The automotive market is always evolving. Customers expect a top of the line buying experience not only at the dealership, but at home, the office,…
