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While the automotive industry evolves at a rapid pace, your overall goals remain constant: increase success by enhancing customer satisfaction, improving retention rates, and boosting…
The enchantment of the holiday season is undeniable. As the living room fireplace crackles with life, its warmth greets you with a cozy embrace. Fresh…
When it’s the offseason for a sports league, it can be a dull time for fans. However, free agency can add some excitement, as it’s…
When a customer schedules a service appointment, the process doesn’t simply end at the confirmation email. They then start thinking about how they’re going to…
Technicians are hard to find, and once you do, most aren’t satisfied with their jobs. While many dealerships are trying to find technicians to hire,…
Winter has melted away, and we are moving on to the next season. Spring means warmer weather, flowers blooming, and the start of baseball season.…
I am a self-proclaimed late adopter. I was late to the game on every “cool” cell phone back in the day – the razor, the…
Everybody enjoys a good musical performance. The singer producing an amazing melody on the microphone and the band backing them up with their instruments. The…
Imagine you’re navigating a winding road, guiding your dealership toward success. Along the journey, you encounter a few bumps – discrepancies in payments and information…
NADA is always a busy, boisterous event – multiply it by 10 when you’re in Vegas. As I walked around the show talking with dealers,…
