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Canadian summers are perfect for spending long hours on the golf course. While watching the golfers was exciting, I couldn’t help but shift some of

Texting has become one of the most effective ways to interact with your customers.  It’s also one of the best ways to irritate them and

Reynolds and Reynolds began as a family-owned printing business in 1866 and has since grown into one of the automotive industry’s premier suppliers, offering nearly

Service Game

Service is a profit centre, that’s old news. But where are you missing potential profit in service? Take the quiz below to see where your

Handle Calls Professionally

A study done by Forrester Consulting found that inbound phone calls make up over 25% of all sales. These phone customers are buying faster, spending more, and

Atmosphere Keeps Them Coming Back

In my first two articles about dealership stickiness, we explored how dealerships can deliver a five-star customer experience by providing a great first impression and superior customer service.

8 Simple Sales Steps for New Hire Success

According to NADA’s 2017 Workforce Study, total dealership turnover in 2016 was 43%. For sales, that number jumps to 67%. With millennials accounting for 61% of dealership

Track Service Exceptions

Question: What can you do in the next two minutes that will give you a detailed view of what is really going on in service? Answer: Run the RO

Removing the Paper Weight

Remember when transactions were hand posted? What about when purchase orders, cash receipts, repair orders, and parts tickets were manually posted by reviewing the ‘accounting

Appointments and Arrival

This is the first article in a three part series to help you determine whether your dealership is as efficient and streamlined as possible when it comes