Enjoying what you’re reading? Sign up now.

Subscribe
Search

This article was written by Angelica Yensi, a software education representative. The ERA-IGNITE toolbar, positioned at the top of your ERA-IGNITE screen, offers easy access

Earlier this year, I had the privilege of diving into a conversation with Ed Roberts, COO of Bozard Ford, and what struck me was how

Key drop-off is one of the first impressions a customer has of your service drive. Both you and your customer want it to be as

I know, I know, everyone is talking about AI. So why am I talking about automation? When you get down to it, AI really is

Your passwords should be like toothbrushes: personal, not shared, and changed regularly. In a world where hackers are always phishing for your data, keeping your

In today’s fast-paced automotive market, the journey from online browsing to in-store transactions has become increasingly complex. Customers expect a seamless experience where the information

This article was written by Rachel McCutchen, a Software Education Representative. When you are working in the Accounting journal screens ask yourself, what am I

If you’re not currently using a customer relationship management (CRM) tool in your service department, you’re probably wondering if it’s worth having. I present the

Managing reconditioning at a dealership requires you to be on top of a lot of information all at once. With vehicles and information constantly changing

When a customer schedules a service appointment, the process doesn’t simply end at the confirmation email. They then start thinking about how they’re going to