Featured Article
At its core, the desking process should be simple. But the reality is, if you ask ten dealerships how they desk deals, you’ll get ten…
We live in an era where a simple tap on your phone can bring almost anything to your doorstep within hours. According to Statista, in…
70 percent of consumers turn to YouTube for things like reviews, test drives, or comparison analyses during their car-buying process, according to Millward Brown Digital.…
This article was written by Kim Miller, a Software Education Instructor. As a software instructor of over ten years, I’ve noticed some consistencies when working…
We’ve all heard again and again that customers are comparing every transaction to the ultra-convenient experience they get purchasing on Amazon. But when you’re short…
A year in the life of a dealership is a long time, but it can pass quickly. Before you know it, another fiscal year begins,…
For many service departments, a key focus area in 2023 is prioritizing the customer experience. The customer lifecycle in service is never-ending, but let’s think…
More and more, both customers and OEMs are pushing for online buying features like chat, credit applications, and payment calculators on dealership websites. Providing these…
From classic rock to disco, heavy metal to funk, or soft rock to new wave, there are so many music options to listen to and…
Customer information is essential to any dealership’s daily operations, and making sure your data is available to you in real-time is the key to achieving…
