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Cory Coler

Product Planning, Reynolds and Reynolds

Cory Coler is a member of the fixed operations product planning team at Reynolds and Reynolds.

Articles by Cory Coler:

More and more retailers are using technology that allows customers to check in and out quickly, without the need to meet with someone face-to-face. While

Service Advisor vs Kiosk

Now more than ever, the role of the service advisor is to sell additional services. Previously, this started at the greeting while advisors formed a

Service Kiosk

Now more than ever, customers are demanding outlets in your dealership to maintain a safe distance from employees and other customers. Having a self-service experience

If you take one thing away from this article, let it be this: Customer service matters more in service than anywhere else in the dealership. Here’s