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John Carpenter

Reynolds Consulting Services

John has 15 years of automotive retail experience working in almost every role at a dealership in a managerial capacity. He joined Reynolds Consulting Services in 2005. His expertise lies in eBusiness, CRM, and Retail Sales Operations consulting.

Articles by John Carpenter:

Contact Management schedules are the engine that drives your dealership’s CRM process. These schedules determine how, when, and which customers are contacted. Over time, processes,