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Parts and Service

Tips and best practices for those working in fixed operations.

With vehicle sales expected to dip in 2019 as well as the next few years, it’s past time for dealers to start identifying and building up alternate

There’s a communication breakdown that’s been plaguing dealerships for years between the sales floor and the service department. When I say communication breakdown, what I’m

Most dealers know the service department, with its steady flow of jobs and reliable revenue streams, serves as the financial backbone of the dealership. Vehicle

Change in the retail sales environment is fast and formidable. The margins dealerships see in new car sales are slim and continue to shrink. The

How will you make profit in other areas of your dealership if vehicle sales decline? This is a question you need to ask every day. Now is

This is the second article in a three part series to help you determine whether your dealership is as efficient and streamlined as possible when it comes

You have hundreds, maybe even thousands, of repair orders (ROs) moving through the service department each month. It’s possible some have slipped through the cracks

Service is a profit centre, that’s old news. But where are you missing potential profit in service? Take the quiz below to see where your

This is the first article in a three part series to help you determine whether your dealership is as efficient and streamlined as possible when it comes

More than ever, dealerships must focus on customer retention. Many dealerships are making changes in their processes to increase it. Maybe you’ve added a free car