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ERA System Tips

In this three-part series on Contact Management, I’m going to discuss topics that we frequently work with customers to solve. The first is Prospect Leads.

You have hundreds, maybe even thousands, of repair orders (ROs) moving through the service department each month. It’s possible some have slipped through the cracks

Question: What can you do in the next two minutes that will give you a detailed view of what is really going on in service? Answer: Run the RO

The end of the year for most people involves spending time with family and gift-giving. But for those working in the office, it means something

The Parts Main Page is your default landing page. When you first open Parts, there are 12 default links that display. If you find you’re

Suppose you want a monthly report for a specific metric in your dealership. Do you know how to find that information? You could set a

Keyboard shortcuts can do wonders for your everyday tasks. Below are the most common shortcuts you can use to speed up your work in ERA-IGNITE.

Are there times when a customer is looking for a specific vehicle, and you dread searching through your inventory to see whether you have it