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This article was written by Angelica Yensi, a software education representative. The ERA-IGNITE toolbar, positioned at the top of your ERA-IGNITE screen, offers easy access…
Earlier this year, I had the privilege of diving into a conversation with Ed Roberts, COO of Bozard Ford, and what struck me was how…
Key drop-off is one of the first impressions a customer has of your service drive. Both you and your customer want it to be as…
Welcome to Reynolds and Reynolds’ video podcast, Connected. This series allows all of us to stay connected and work together to navigate through the industry’s current state…
Previously, we gave you 10 tips to handling inbound phone calls. If you’ve implemented any of these changes in your dealership, you should be well on…
We’ve heard it, we’ve seen it, and we are just getting started on this nationwide struggle. Right now, it’s harder than ever to find technicians.…
Technicians aren’t satisfied with their jobs, and the industry is changing (but needs to change faster) to help keep them from leaving their bays and…
Each department of your dealership is a piece of a jigsaw puzzle. Finding a way to make the pieces fit together means information wouldn’t stay…
