Previously, we gave you 10 tips to handling inbound phone calls. If you’ve implemented any of these changes in your dealership, you should be well on…

Each department of your dealership is a piece of a jigsaw puzzle. Finding a way to make the pieces fit together means information wouldn’t stay…

Digital: the biggest trend in automotive retail. Everywhere you look, the conversation revolves around moving toward a digital process, connecting each area of the dealership.…

When a haunted house is extra scary, you remember that experience for a long time. When your customers’ experience in your dealership is extra scary,…

Millennials (ages 21-37) are currently the largest generation with the most purchasing power – especially in the automotive industry. However, Generation Z (ages 2-20) may…

Change is inevitable. But it’s also hard to accept and understand. In our industry, one change becoming a prominent force is digital document storage. Physical…

We’ve been saying it: The world, and everything in it, is going digital. Where does your dealership fall on the digital spectrum? Answer the questions…

Your dealership is successful and running smoothly. That’s a great first step. Now it’s time to forget about today’s success and look to the future.…

The day when millennials are the number one customer in the car-buying market is fast approaching. What draws this generation’s attention? The answer may be…

An F&I manager once shared with me a work-stress nightmare he’d had. Trapped in his office in a steadily rising sea of paper, he was…