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Dealership Wide

Issues that affect anyone working in an automotive dealership.

5 Things to Prepare for the Future

Your dealership is successful and running smoothly. That’s a great first step. Now it’s time to forget about today’s success and look to the future.

Millennial Car Buyers

The day when millennials are the number one customer in the car-buying market is fast approaching. What draws this generation’s attention? The answer may be

Drowning in Paper

An F&I manager once shared with me a work-stress nightmare he’d had. Trapped in his office in a steadily rising sea of paper, he was

Disaster Plan

Nature can bring expected and unexpected disasters. Dealerships need to have a plan in place to help them recover if Mother Nature attacks. In Canada,

Handle Calls Professionally

A study done by Forrester Consulting found that inbound phone calls make up over 25% of all sales. These phone customers are buying faster, spending more, and

Atmosphere Keeps Them Coming Back

In my first two articles about dealership stickiness, we explored how dealerships can deliver a five-star customer experience by providing a great first impression and superior customer service.

Roadmap to Digitization

If I asked you to drive to a place where you’ve never been before, how would you know how to get there? Would you reach

Customer Experience - Dealership Stickiness

My previous article in the dealership stickiness series stressed the importance of first appearances. A strong first impression sets the stage to a great customer experience, and dealership

New Year, New Dealership Goals

Year after year, we set personal goals and make plans to better ourselves in the upcoming year. But what about business goals? They are just

Drive Efficiency

You know the old familiar saying, you can lead a horse to water but you can’t make him drink. The same goes with the tools