What establishments do you frequently visit… perhaps a favourite pizza chain, local gym, or online retailer? They’re familiar with you. They know your name, your…

If you’re not currently using a customer relationship management (CRM) tool in your service department, you’re probably wondering if it’s worth having. I present the…

When a customer schedules a service appointment, the process doesn’t simply end at the confirmation email. They then start thinking about how they’re going to…

Technicians are hard to find, and once you do, most aren’t satisfied with their jobs. While many dealerships are trying to find technicians to hire,…

I am a self-proclaimed late adopter. I was late to the game on every “cool” cell phone back in the day – the razor, the…

With spring around the corner, it’s the perfect time to wipe the slate clean for your dealership. While spring cleaning may typically bring to mind…

It was a brisk Sunday evening. You were gathered around the big screen in the living room, ready for the championship game. Your family was…

With today’s ever-changing industry, meeting customer expectations and providing a mobile-friendly service experience is more important than ever. One way to meet these demands is…

Starting the new year in a good place begins by evaluating current utilization, performance, and profitability. Once you understand your current position, you can move…

Mobility means more than just doing something on your phone. In your fixed operations department, it means success.