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Reynolds and Reynolds began as a family-owned printing business in 1866 and has since grown into one of the automotive industry’s premier suppliers, offering nearly…
When it comes to running a dealership, customer satisfaction is everything. But what about your satisfaction as our customer? I spoke with Alex Abramovich, Consulting Senior…
This article was written by Angelica Yensi, a software education representative. The ERA-IGNITE toolbar, positioned at the top of your ERA-IGNITE screen, offers easy access…
No doubt, you’ve seen national phone and internet companies tout phrases like “The Most Reliable” and “More Reliable Than…”. Now, if I showed you three…
Automotive News recently published an article discussing why dealerships are sourcing lower-grade used vehicles to fill their lots. With the inventory shortage still plaguing the market, dealers…
You’ve seen more change to your business in the last year than you have the entire past decade. Not only have you had to adapt…
Auto Dealer Today recently published an article introducing the idea of a “destination dealership.” They defined this as: “…the type of facility that helps the customer learn…
In 1918, the United Kingdom painted the first separating lines on roads due to high accident rates. This was 33 years after people started driving…
If you ask any GSM “What is your sales process?”, they will likely respond with 20 steps each salesperson is trained to complete every single…
Now more than ever, the role of the service advisor is to sell additional services. Previously, this started at the greeting while advisors formed a…
