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Dozens of customers enter your dealership every day to get their vehicle serviced. During this experience, they may be facing an array of emotions. Unfortunately,…
Working with dealerships across North America, one thing is abundantly clear: every dealership wants to make more money, no matter what the economy is like.…
I recently explained why utilizing a customer relationship management (CRM) tool in your service drive can help you win business and maximize your service potential.…
Implementing new technology into the dealership is important to stay relevant in our ever-changing world, but it’s easy to drown in the tips, advice, and…
When you think about success and what it actually takes to be successful, what comes to mind? Is it a learned and practiced skillset that helps you…
The three-legged stool has always been a great symbol for organizational structure. The legs represent the principles that prop up your business, and each leg…
Tough times don’t last, but tough teams do. Those who have a plan in place to sustain or reinvent themselves in an unstable market are…
In early March 2020, we introduced The Connected Podcast as a new platform to share best practices, strategies, and business tips on how to safely continue operations…
It’s a risky business, predicting the future. Want an example from recent history? Go back to November of last year, right before anyone had ever…
In times like these, making sure customers feel comfortable in your store is paramount to retaining business and driving revenue. But when making customers feel…
