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Canadian summers are perfect for spending long hours on the golf course. While watching the golfers was exciting, I couldn’t help but shift some of

Texting has become one of the most effective ways to interact with your customers.  It’s also one of the best ways to irritate them and

Reynolds and Reynolds began as a family-owned printing business in 1866 and has since grown into one of the automotive industry’s premier suppliers, offering nearly

Millennial Car Buyers

The day when millennials are the number one customer in the car-buying market is fast approaching. What draws this generation’s attention? The answer may be

Manage Profits

Have you ever spent half a day drowning in Excel spreadsheets, trying to use your information to get results? Data should work with you, not

Service Drive

This is the second article in a three part series to help you determine whether your dealership is as efficient and streamlined as possible when it comes

Customer shaking hands with the salesperson

In today’s fast-paced world, consumers want quick buying experiences that give them exactly what they need. But a fast car buying experience does not always equate

Drowning in Paper

An F&I manager once shared with me a work-stress nightmare he’d had. Trapped in his office in a steadily rising sea of paper, he was

Disaster Plan

Nature can bring expected and unexpected disasters. Dealerships need to have a plan in place to help them recover if Mother Nature attacks. In Canada,

Open ROs Report

You have hundreds, maybe even thousands, of repair orders (ROs) moving through the service department each month. It’s possible some have slipped through the cracks