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One of the key struggles I continue to hear from dealers is the inability to attract and retain employees. Turnover has become a normal part…
Keyboard shortcuts can do wonders for your everyday tasks. While there are default hotkeys throughout most computer systems, ERA-IGNITE has additional ones to make your…
In response to a social media trend, there’s a chance someone asked you “How often do you think about the Roman Empire?” As a history…
In today’s fast-paced automotive market, the journey from online browsing to in-store transactions has become increasingly complex. Customers expect a seamless experience where the information…
This article was written by Rachel McCutchen, a Software Education Representative. When you are working in the Accounting journal screens ask yourself, what am I…
If you’re not currently using a customer relationship management (CRM) tool in your service department, you’re probably wondering if it’s worth having. I present the…
Managing reconditioning at a dealership requires you to be on top of a lot of information all at once. With vehicles and information constantly changing…
When a customer schedules a service appointment, the process doesn’t simply end at the confirmation email. They then start thinking about how they’re going to…
Technicians are hard to find, and once you do, most aren’t satisfied with their jobs. While many dealerships are trying to find technicians to hire,…
Winter has melted away, and we are moving on to the next season. Spring means warmer weather, flowers blooming, and the start of baseball season.…
