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It was an NADA show for record books. New Orleans experienced record-breaking snowfall in the days leading up to the event, turning the Big Easy…
In response to a social media trend, there’s a chance someone asked you “How often do you think about the Roman Empire?” As a history…
It was 21 degrees Celsius in New Orleans on January 18. That’s what I kept repeating to myself. Four days later, the city was blanketed…
If you’re not currently using a customer relationship management (CRM) tool in your service department, you’re probably wondering if it’s worth having. I present the…
Managing reconditioning at a dealership requires you to be on top of a lot of information all at once. With vehicles and information constantly changing…
When a customer schedules a service appointment, the process doesn’t simply end at the confirmation email. They then start thinking about how they’re going to…
Technicians are hard to find, and once you do, most aren’t satisfied with their jobs. While many dealerships are trying to find technicians to hire,…
Winter has melted away, and we are moving on to the next season. Spring means warmer weather, flowers blooming, and the start of baseball season.…
I am a self-proclaimed late adopter. I was late to the game on every “cool” cell phone back in the day – the razor, the…
Everybody enjoys a good musical performance. The singer producing an amazing melody on the microphone and the band backing them up with their instruments. The…
