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At its core, the desking process should be simple. But the reality is, if you ask ten dealerships how they desk deals, you’ll get ten…
We live in an era where a simple tap on your phone can bring almost anything to your doorstep within hours. According to Statista, in…
70 percent of consumers turn to YouTube for things like reviews, test drives, or comparison analyses during their car-buying process, according to Millward Brown Digital.…
We’ve all heard the stories about Generation Y and how different they are from the generations before them. They don’t like talking face to face,…
A customer comes to your dealership, looks at a car, appears interested, leaves, and never comes back. What happened? In my experience, when prospects disappear…
Just one fraudulent cheque can cost you a large amount of money. Here are three tips to help you avoid being a victim of cheque…
It pays to know what not to say when you’re having a conversation with a customer. Here are three phrases that can backfire when talking…
A down printer can wreak havoc on your daily operations. Fixing paper jams, communication problems, and other issues can eat up your time. What can…
Let’s be honest, every Parts Department’s greatest customer is right on the other side of the back counter. After all, Service consistently has a steady…
Take a look at your service area. How many mobile devices do you see your customers using? With tablets becoming more popular, the service drive…
