Alex Abramovich
Articles by Alex Abramovich:
Service is a profit centre, that’s old news. But where are you missing potential profit in service? Take the quiz below to see where your…
A study done by Forrester Consulting found that inbound phone calls make up over 25% of all sales. These phone customers are buying faster, spending more, and…
According to NADA, salespeople in the automotive industry have a turnover rate of 72%. That’s 38% higher than the turnover rate for other industries. Why is…
Change is the only constant since the beginning of time. Yet, it remains one of the most difficult things to do. The majority of people…
This month, I want to look at the training you provide your call takers. Whether your inbound sales calls are routed to a BDC or…