Earlier this year, I had the privilege of diving into a conversation with Ed Roberts, COO of Bozard Ford, and what struck me was how…

It was an NADA show for record books. New Orleans experienced record-breaking snowfall in the days leading up to the event, turning the Big Easy…

When we talk about artificial intelligence, it’s easy to think of tools like ChatGPT, but it’s often overlooked how many other purposes this technology has…

Over the last year, artificial intelligence (AI) has made headlines; and although it’s not necessarily new, it’s worth revisiting every so often to really consider…

We’ve all heard again and again that customers are comparing every transaction to the ultra-convenient experience they get purchasing on Amazon. But when you’re short…

More and more, both customers and OEMs are pushing for online buying features like chat, credit applications, and payment calculators on dealership websites. Providing these…

I often tell people, “our world will not be the same in two years as it is today.” And that is abundantly clear in our…

The automotive market is always evolving. Customers expect a top of the line buying experience not only at the dealership, but at home, the office,…

For years, digital retailing was all the industry talked about. As consumers’ lives became more digital, dealerships and other retailers needed to keep up. Though…

No doubt, you’ve seen national phone and internet companies tout phrases like “The Most Reliable” and “More Reliable Than…”. Now, if I showed you three…