Automotive dealerships are competing more and more with independents for business, making service retention crucial. With vehicle sales declining, dealerships must attract and capture more service…

Local garages are becoming more and more popular in all areas. With big franchise garages and independent repair shops popping up in every city, every dealership…

I hear it all the time, “parts is parts…there’s not a whole lot we can change about our processes back there.” Not true. It is…

People hate waiting. With overnight shipping, fast food, and quick lube centers, customers expect results in a hurry. Yet, they come to your service department only…

I have a friend whose entire extended family has been going to the same repair shop for over 15 years. Every member of his family…

I’m a walker. Sometimes I walk slowly – a “wander and ponder” as I like to say. Those walks are for when I have a…

Here’s a question: if you found an advertising strategy that would instantly double the traffic in your service drive, would you do it? Your initial…