People hate waiting. With overnight shipping, fast food, and quick lube centers, customers expect results in a hurry. Yet, they come to your service department only…

I have a friend whose entire extended family has been going to the same repair shop for over 15 years. Every member of his family…

I’m a walker. Sometimes I walk slowly – a “wander and ponder” as I like to say. Those walks are for when I have a…

Here’s a question: if you found an advertising strategy that would instantly double the traffic in your service drive, would you do it? Your initial…