Starting the new year in a good place begins by evaluating current utilization, performance, and profitability. Once you understand your current position, you can move…

Mobility means more than just doing something on your phone. In your fixed operations department, it means success.

In the high-speed world of Formula One (F1) racing, every second counts. Races are often won or lost in the pit, where crew teams work…

In the first two articles of this series, I identified how the used car manager and service advisor can speed up the reconditioning process in…

When coordinating a process that requires a vehicle to change hands and move between departments, establishing good communication is essential to keep things running smoothly.…

We’ve all heard again and again that customers are comparing every transaction to the ultra-convenient experience they get purchasing on Amazon. But when you’re short…

For many service departments, a key focus area in 2023 is prioritizing the customer experience. The customer lifecycle in service is never-ending, but let’s think…

People hate waiting. With overnight shipping, fast food, and quick lube centres, customers expect results in a hurry. Yet, they come to your service department…

Due to supply constraints and high demand, we’ve seen vehicle prices skyrocket over the last two years. And now we are also seeing other segments…

It should go without saying that one of dealers’ top goals for their business is sustainable, long-term profitability. While the day-to-day rush of dealership operations…