Local garages are becoming more and more popular in all areas. With big franchise garages and independent repair shops popping up in every city, every dealership…

The Parts Main Page is your default landing page. When you first open Parts, there are 12 default links that display. If you find you’re…

The last few years have brought an alarming number of recalls to the market, prompting owners to unexpectedly return their cars to the dealership for…

I hear it all the time, “parts is parts…there’s not a whole lot we can change about our processes back there.” Not true. It is…

Up to 80% of customers who buy a vehicle from a dealership do not return for customer pay service work two years after the sale,…

As automotive retailers, we make every effort to scout, greet, qualify, and sell to potential customers on the front end. We advertise in print, digital,…

One of the biggest problems dealerships face is defection. Customers are spending a majority of parts and service dollars, nearly 70% of $310 billion according…

Picture this: You arrive at a hotel after a long day of travel.  It’s well past midnight and you find yourself alone in a quiet…

More than half of consumers will stop buying from a retailer after a bad customer service interaction. And, nearly 40 percent will avoid a retailer…

People hate waiting. With overnight shipping, fast food, and quick lube centers, customers expect results in a hurry. Yet, they come to your service department only…