Featured Article
Every year, the NADA conference is an event I circle on my calendar. There’s no better time to talk shop, connect with other professionals, and…
When I was ready to purchase my first vehicle, I was full of excitement. I thought nothing could bring me down and the only challenge…
Dealerships have consistently shown resilience, overcoming obstacles and embracing change with every passing year. 2024 has been no different, as new trends and challenges have…
Chances are, at some point in your life, you have taken a personality assessment. What did it tell you? Are you laid-back? A worrier? Detail-oriented?…
People hate waiting. With overnight shipping, fast food, and quick lube centers, customers expect results in a hurry. Yet, they come to your service department only…
Is all press actually good press? Recently, I typed ‘local mattress stores’ into Google Maps and without leaving the Google page I could view 30+…
Technology is having a larger impact on dealerships today than it ever has. But most of the time the accounting office gets the short end…
When a friend of mine bought her car a few months ago, her mind was set on financing the purchase through her bank. She has…
Take a look at your showroom floor… there is probably a handful of customers sitting down ready to purchase a vehicle. How many of them…
Over half of Millennials use smartphones to make mobile payments, and that number is expected to continue to increase. Pair that with consumers’ wide adoption…
