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Reynolds and Reynolds began as a family-owned printing business in 1866 and has since grown into one of the automotive industry’s premier suppliers, offering nearly…
Canadian summers are perfect for spending long hours on the golf course. While watching the golfers was exciting, I couldn’t help but shift some of…
Texting has become one of the most effective ways to interact with your customers. It’s also one of the best ways to irritate them and…
We’ve all heard the stories about Generation Y and how different they are from the generations before them. They don’t like talking face to face,…
A customer comes to your dealership, looks at a car, appears interested, leaves, and never comes back. What happened? In my experience, when prospects disappear…
Just one fraudulent cheque can cost you a large amount of money. Here are three tips to help you avoid being a victim of cheque…
It pays to know what not to say when you’re having a conversation with a customer. Here are three phrases that can backfire when talking…
A down printer can wreak havoc on your daily operations. Fixing paper jams, communication problems, and other issues can eat up your time. What can…
Let’s be honest, every Parts Department’s greatest customer is right on the other side of the back counter. After all, Service consistently has a steady…
Take a look at your service area. How many mobile devices do you see your customers using? With tablets becoming more popular, the service drive…
