Featured Article
Every year, the NADA conference is an event I circle on my calendar. There’s no better time to talk shop, connect with other professionals, and…
When I was ready to purchase my first vehicle, I was full of excitement. I thought nothing could bring me down and the only challenge…
Dealerships have consistently shown resilience, overcoming obstacles and embracing change with every passing year. 2024 has been no different, as new trends and challenges have…
When coordinating a process that requires a vehicle to change hands and move between departments, establishing good communication is essential to keep things running smoothly.…
You probably wouldn’t be working in sales if you didn’t have a stellar sales pitch. But, what if I told you the perfect sales pitch…
Every dealership is unique; from its employees, to its customers, and everything in between, including the processes and tools it needs to operate. What works…
This article was written by Kim Miller, a Software Education Instructor. As a software instructor of over ten years, I’ve noticed some consistencies when working…
We’ve all heard again and again that customers are comparing every transaction to the ultra-convenient experience they get purchasing on Amazon. But when you’re short…
A year in the life of a dealership is a long time, but it can pass quickly. Before you know it, another fiscal year begins,…
For many service departments, a key focus area in 2023 is prioritizing the customer experience. The customer lifecycle in service is never-ending, but let’s think…
