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At its core, the desking process should be simple. But the reality is, if you ask ten dealerships how they desk deals, you’ll get ten

We live in an era where a simple tap on your phone can bring almost anything to your doorstep within hours. According to Statista, in

70 percent of consumers turn to YouTube for things like reviews, test drives, or comparison analyses during their car-buying process, according to Millward Brown Digital.

Innovation

It’s a risky business, predicting the future. Want an example from recent history? Go back to November of last year, right before anyone had ever

GoMoto Service Kiosks

In times like these, making sure customers feel comfortable in your store is paramount to retaining business and driving revenue. But when making customers feel

Love for the business office

You’ve probably heard it before: the business office is the heart of the dealership. Every document, process, and transaction initiated eventually finds its way there.

Faces of the Dealership

Your dealership probably has a “face” you’re known for. Everyone usually has a different answer. The dealer, sales team, management – I’ve heard them all.

Pricing a car

You can hardly scroll down an automotive blog or website or flip through an industry magazine these days without seeing references to market-based pricing. Certain vendors

Fixed Ops Best Practices

We sat down with Reynolds and Reynolds specialist, Dave Bowling, to discuss technology he’s seeing service departments use to keep customers and employees happy and

If you take one thing away from this article, let it be this: Customer service matters more in service than anywhere else in the dealership. Here’s

Emails

Dealerships are accustomed to emailing follow-up and promotional messages to their customers. It’s a tried and true communication channel, but getting emails read by customers

Connected Podcast

Providing the remote experience customers expect, preventing dealership theft with checks and balances, and using a combination of mining strategies to sell more vehicles to

The General Purchases Journal is one of the most used journals in ERA-IGNITE Accounting. With thousands of invoices throughout the month, there is increased chance