It’s no secret 2020 upset many aspects of consumers’ day-to-day lives, leaving a general sense of unease. Between threats of job loss, shutdowns, and the…

Implementing new technology into the dealership is important to stay relevant in our ever-changing world, but it’s easy to drown in the tips, advice, and…

In times like these, making sure customers feel comfortable in your store is paramount to retaining business and driving revenue. But when making customers feel…

We sat down with Reynolds and Reynolds specialist, Dave Bowling, to discuss technology he’s seeing service departments use to keep customers and employees happy and…

If you take one thing away from this article, let it be this: Customer service matters more in service than anywhere else in the dealership. Here’s…

With many people and businesses continuing to practice social distancing, things remain slow – including your customers’ schedules. This means their vehicles are not in…

58 cents. Most people would not pay much attention to 58 cents if they saw it laying around. It would be considered pocket change. However,…

We all know consumers enjoy using their phones. In fact, love it or hate it, they spend at least three hours a day on their…

How do you typically contact customers about their service invoice? How do you accept payments on that invoice? We’ve found that service advisors and cashiers…

In this episode of Reynolds’ video podcast, Connected, Todd Marcelle, CEO at GoMoto, addresses providing a safe and sanitary service greeting for customers.   Greg Uland: Hello,…