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Every year, the NADA conference is an event I circle on my calendar. There’s no better time to talk shop, connect with other professionals, and

When I was ready to purchase my first vehicle, I was full of excitement. I thought nothing could bring me down and the only challenge

Dealerships have consistently shown resilience, overcoming obstacles and embracing change with every passing year. 2024 has been no different, as new trends and challenges have

Contactless Payment

For all the negative disruption COVID-19 has created for automotive retailers, it’s also had one interesting side effect: speeding up the rate of technology adoption.

It’s no secret 2020 upset many aspects of consumers’ day-to-day lives, leaving a general sense of unease. Between threats of job loss, shutdowns, and the

Service Centre

Implementing new technology into the dealership is important to stay relevant in our ever-changing world, but it’s easy to drown in the tips, advice, and

When you think about success and what it actually takes to be successful, what comes to mind? Is it a learned and practiced skillset that helps you

The three-legged stool has always been a great symbol for organizational structure. The legs represent the principles that prop up your business, and each leg

Persevering Through Hardship

Tough times don’t last, but tough teams do. Those who have a plan in place to sustain or reinvent themselves in an unstable market are

Best of Connected Podcast

In early March 2020, we introduced The Connected Podcast as a new platform to share best practices, strategies, and business tips on how to safely continue operations