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Canadian summers are perfect for spending long hours on the golf course. While watching the golfers was exciting, I couldn’t help but shift some of…
Texting has become one of the most effective ways to interact with your customers. It’s also one of the best ways to irritate them and…
Reynolds and Reynolds began as a family-owned printing business in 1866 and has since grown into one of the automotive industry’s premier suppliers, offering nearly…
If you ask any GSM “What is your sales process?”, they will likely respond with 20 steps each salesperson is trained to complete every single…
Now more than ever, the role of the service advisor is to sell additional services. Previously, this started at the greeting while advisors formed a…
Dynamic Reporting is a powerful tool for creating custom reports in ERA-IGNITE using existing system data. To keep data and report access in the hands…
In a world where everything can be done securely at our fingertips, why do we continue to spend time doing tasks manually that open ourselves…
Payment processing is a vital part of every business. It’s the PIN pad at the gas pump and the checkout portal on your favourite website.
Service managers, you know your advisors are busy. You know they play a pretty significant role in your success. In fact, nearly 75% of calls…
Running a successful business is no simple task. It requires detail, planning, and strategy. And when you put it all into action, your dealership’s people,…
