For many service departments, a key focus area in 2023 is prioritizing the customer experience. The customer lifecycle in service is never-ending, but let’s think…

People hate waiting. With overnight shipping, fast food, and quick lube centres, customers expect results in a hurry. Yet, they come to your service department…

As a customer of other businesses, would you rather: Wait in the restaurant or get a text on your phone when your table is ready?…

Everyone knows what the ideal customer experience in the service department looks like: quick, convenient, and transparent. Customers expect the focus to be on them,…

In a world where everything can be done securely at our fingertips, why do we continue to spend time doing tasks manually that open ourselves…

It’s no secret 2020 upset many aspects of consumers’ day-to-day lives, leaving a general sense of unease. Between threats of job loss, shutdowns, and the…

In times like these, making sure customers feel comfortable in your store is paramount to retaining business and driving revenue. But when making customers feel…

We’ve heard it, we’ve seen it, and we are just getting started on this nationwide struggle. Right now, it’s harder than ever to find technicians.…

Technicians aren’t satisfied with their jobs, and the industry is changing (but needs to change faster) to help keep them from leaving their bays and…

With vehicle sales expected to dip in 2019 as well as the next few years, it’s past time for dealers to start identifying and building up alternate…