Everyone knows what the ideal customer experience in the service department looks like: quick, convenient, and transparent. Customers expect the focus to be on them,…

In a world where everything can be done securely at our fingertips, why do we continue to spend time doing tasks manually that open ourselves…

It’s no secret 2020 upset many aspects of consumers’ day-to-day lives, leaving a general sense of unease. Between threats of job loss, shutdowns, and the…

In times like these, making sure customers feel comfortable in your store is paramount to retaining business and driving revenue. But when making customers feel…

We’ve heard it, we’ve seen it, and we are just getting started on this nationwide struggle. Right now, it’s harder than ever to find technicians.…

Technicians aren’t satisfied with their jobs, and the industry is changing (but needs to change faster) to help keep them from leaving their bays and…

With vehicle sales expected to dip in 2019 as well as the next few years, it’s past time for dealers to start identifying and building up alternate…

This is the second article in a three part series to help you determine whether your dealership is as efficient and streamlined as possible when it comes…

This is the first article in a three part series to help you determine whether your dealership is as efficient and streamlined as possible when it comes…

Automotive dealerships are competing more and more with independents for business, making service retention crucial. With vehicle sales declining, dealerships must attract and capture more service…