Every day, millions of consumers buy products online. Whether it’s Amazon, your local grocery store, or a nation-wide chain, each time you buy online you’re…

Remote F&I is an important component to digital retailing operations, but dealerships are still hesitant to take the leap in the new digital world. What…

Any time we face an important choice, we seek support in the people we trust. In the case of purchasing a vehicle – easily one…

Just over seven years ago, I had an unpleasant experience when purchasing my first vehicle. I felt pressured and tricked that first time. I left…

Nobody saw 2020 coming. It flipped our world upside down in a matter of days, and some of us are still trying to put our…

Online retailing surged in 2020, no surprises there. It’s now a huge part of every sales conversation, as more consumers want pieces of the typical…

You’ve seen more change to your business in the last year than you have the entire past decade. Not only have you had to adapt…

If you ask any GSM “What is your sales process?”, they will likely respond with 20 steps each salesperson is trained to complete every single…

Think about our industry 15 years, 10 years, even just 1 year ago. Business has drastically changed and continues to do so. Where we go…

Do you find yourself questioning whether online retailing is really worth the hassle? Be honest, do you secretly hope it’s a trend that passes after…