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Reynolds and Reynolds began as a family-owned printing business in 1866 and has since grown into one of the automotive industry’s premier suppliers, offering nearly…
When it comes to running a dealership, customer satisfaction is everything. But what about your satisfaction as our customer? I spoke with Alex Abramovich, Consulting Senior…
This article was written by Angelica Yensi, a software education representative. The ERA-IGNITE toolbar, positioned at the top of your ERA-IGNITE screen, offers easy access…
With many people and businesses continuing to practice social distancing, things remain slow – including your customers’ schedules. This means their vehicles are not in…
As your dealership settles back in to normal operation, it’s important your systems are set up for optimal use. The retail process you used to…
Touchless car buying, phone call experiences, rethinking sales data, and smart service kiosks— check out June’s Connected podcast episodes! Episode 30: Providing a Touchless Customer Experience On…
Growing up, my high school friends and I loved working on our cars. Whether it was listening to the idle at stop lights or checking…
58 cents. Most people would not pay much attention to 58 cents if they saw it laying around. It would be considered pocket change. However,…
We all know consumers enjoy using their phones. In fact, love it or hate it, they spend at least three hours a day on their…
Dealer sentiment, preparing for pent-up demand, community outreach, and the best methods of communication — we’re bringing you the best of May’s Connected podcast episodes.
