Home
System Tips
Categories
Business Office
Dealer to Dealer
Dealership Wide
IT and Networking
News
Parts and Service
Sales and F&I
Training
All Categories
System Tips
Business Office
Dealer to Dealer
Dealership Wide
IT and Networking
News
Parts and Service
Sales and F&I
Training
All Categories
Enjoying what you’re reading? Sign up now.
Subscribe
Archives
2019
2018
2017
2016
2015
2014
January
▼
5 Things Every Dealership Should Do to Prepare for the Future
Hawthorne Chevrolet Found a New Approach to Customer Experience
February
▼
Top 4 Misses In Your BDC
System Upkeep: Clearing Dirty Core Inventory
March
▼
Responding to Leads in Contact Management
3 Process Improvements for Service
April
▼
4 Tips to Create a Stronger Sales Team
May
▼
Quick Tips: Track Extra Parts Profits in ERA-IGNITE
4 Key Elements to Making Your Sales Team Mobile
June
▼
Quiz: How digital is your dealership?
3 Document Storage Myths Exposed
July
▼
3 Must-Have Features in Your CRM
What Gen Z and Millennials Want From Their Retail Experience
August
▼
Are You Prepared to Lose Profits in Your Sales Department?
Quick Tips: Setting Up Vendor Defaults in ERA-IGNITE
September
▼
Breathe New Life Into Your Service Marketing
Is Your Dealership the One Consumers Want to Buy From?
October
▼
October Training: Complimentary Webinars
‘Net Classes: Featured Sessions of the Month
January
▼
Is Your Dealership Ready for 2018?
Why Offer Online Service Scheduling?
February
▼
Dealership Stickiness: Customer Service Is Key
Are you giving customers payment options?
March
▼
Create a Roadmap to Digitization: 3 Reasons to Take Action Today
5 Questions to Determine Fixed Ops Efficiency: Appointments and Arrival
May
▼
Drowning in Documents: Removing the Paper Weight
Track Service Exceptions Daily to Protect Your Bottom Line
June
▼
New Hire Success Starts With 8 Simple Sales Steps
Dealership Stickiness: Atmosphere Keeps Them Coming Back
July
▼
Are your phone leads slipping away?
Quiz: What’s missing from your service game?
September
▼
Clean Up Repair Orders to Avoid Problems
Is your dealership prepared for a natural disaster?
October
▼
Drowning in Paper? Start Taking Control of Your Processes
3 Ways to Personalize Your Customer Buying Experience
November
▼
5 Questions to Determine Fixed Ops Efficiency: Write-up and Dispatch
Prospecting for Gold – Following Up on Leads in Contact Management
December
▼
Profit-Per-Employee: What are your employees making (or costing) you?
My Generation: What Millennials Want
January
▼
Who Is Running Your Dealership: You or Paper?
Rethink Service: How to Capture Every Opportunity
February
▼
The RIGHT Technology for Employees Makes All the Difference
4 Tips to Better Evaluate References
March
▼
True Stories: “Some Dealerships Do Service Right… But Could Still Do It Better”
Efficiency Series: Are You a Multitasking Monster?
April
▼
Three Easy Ways to Capture More Profit in Parts
Gen Z: Should We Be Concerned?
May
▼
Still Processing Deals in the Dark Ages?
True Stories: “I was disappointed by the entire recall experience.”
June
▼
Customize Your Parts Main Page
July
▼
Bridging the Sales to Service Gap
True Stories: “They put garbage in, and we got garbage out.”
August
▼
Four Ways to Prevent Salespeople From Leaving With Your Customers
Hire the Right Person: 4 Ways to Decode Body Language
September
▼
3 Ways to Humanize Your Dealership
CrossRoads Automotive Group Tackled Its Paper Monster
October
▼
Dealership Stickiness: How First Appearances Make or Break a Deal
Why is your dealership losing service business to local garages?
November
▼
True Stories: “My Experience Wasn’t Bad, but It Wasn’t Memorable”
Better Reporting, Not Coffee, Will Amp Up Your Morning Routine
December
▼
End of Year. . .The most wonderful time of the year?
Increase utilization to drive efficiency.
January
▼
Is Your Accounting Department a Dino-Snore?
4 Ways to Get an Angry Customer to Leave a Positive Review
February
▼
4 Ways to Engage With Waiters in Service
How to Identify and Sell to 4 Personality Types
March
▼
How to Make or Break a Deal with the First Contact
We’ve Moved to Our New Location
April
▼
True Stories: “They Treated Me As If They Didn’t Need Me”.
5 Questions You Can Ask your Potential Hire
May
▼
Millennials Aren’t Car Buyers… or Are They?
A Small Change in Email Process Reaps Big Rewards
June
▼
Efficiency Series: Don’t Look at the Squirrel
Birthday Cards Lead to More Than Well Wishes
July
▼
Paper Cuts and Lost Profits: How to Avoid the Pain — Now
Tips to Exceed Expectations in Service
August
▼
True Stories: “We Went Out of Our Way to Avoid the Local Car Dealership.”
Three Reasons Why You Should Start Texting Your Customers Today
September
▼
The Lost Art of the Needs Assessment
Why Aren’t They Coming Back? Tips for Boosting Service Loyalty
October
▼
True Stories: “I Practically Handed Him the Sale, But He Blew It.”
How Yelp Can Help Your Digital Reputation
November
▼
3 Tips to Make Your Next BIG Change Yield BIG Results
Keep Your Dealership in the Palm of Your Hand
January
▼
3 Companies That Excel at Efficiency: Does Your Dealership Compare?
$4,551 Per Square Foot. What Apple Knows about the Customer Experience
Business Trip or “Trick or Treat” for Adults? How to Get the Most Out of a Convention
February
▼
True Stories: “They Treated Me Like I Was a Young, Uninformed, and Immature Driver.”
Service Appointments: Are Your Customers Aware?
March
▼
3 Tips for Cutting Down Your Service Drive’s “In-Between” Time
April
▼
Technology Is Here to Help You, Not Replace You
Back to Basics: Tips to Maximize Customer Care
May
▼
True Stories: “I Didn’t Want to Be Pressured”
Challenges and Opportunities Ahead for Automobile Retailing
June
▼
Service Is Make-or-Break for Customer Loyalty
Back to Basics: Get Up and Move
August
▼
Find Out What R-E-S-P-E-C-T Means to Generation Y
September
▼
New Sales Are Hiding In Your Dealership – Do You Know Where to Find Them?
Complimentary ERA-IGNITE Webinars
December
▼
4 Tips for Taking Fantastic “Meet the Team” Photos of Your Staff
“Can I Pay With My Phone?” 3 Reasons You Should Say Yes
4 Simple Ways Your Dealership Can Stay Top of Mind
3 Ways to Convince Your Customer to Finance Through Your Dealership
March
▼
Automotive Retailing in the New Normal
April
▼
4 Ways Car Buyers Have Changed Since 2003
Reaching Consumers Before the Moment of Truth
May
▼
Not All Tablets Are Created Equal
3 Ways Other Departments Can Help You Sell Parts
Do Your Customer Follow-up Activities Need a Tune Up? Use this Checklist to See
Increase Your Printing Reliability
3 Phrases to Avoid When Talking to Customers
June
▼
Catch Cheque Fraud Before it Catches You
Play MatchMaker with Your Inventory
Ensure Your Tool Fits Your Strategy, Not the Other Way Around.
July
▼
3 Mistakes That Turn Customers Off
August
▼
Gen Y Buyer Goes Out of His Way to Avoid the Dealership Next Door
September
▼
ERA-IGNITE Keyboard Shortcuts
Could You Double Your Service Business? (6 Questions to Ask)
October
▼
Train ‘Em Up! How to Teach Your Sales Staff to Be Better on the Phone
Connecting the Dots without Missing the Opportunity: Back to the Future
How to Lift Parts Gross without an Increase in Sales
November
▼
The Quick Way to Identify Your Top-Spending Customers
Is “Walking” a Hidden Revenue Leak in Your Service Department?
Are You Prepared to Sell in Generation Y’s World?
View More
View System Tips
View Authors
Top Categories
Random Article
Archives
Subscribe to Fuel
Get the inside scoop on industry trends as well as:
Helpful system tips
Knowledgeable articles authored by industry leaders
Subscribe
Industry News
Top Categories
Business Office
Dealer to Dealer
Dealership Wide
IT and Networking
News
Parts and Service
See All Categories…
System Tips
Quick Tips: Setting Up Vendor Defaults in ERA-IGNITE
Quick Tips: Track Extra Parts Profits in ERA-IGNITE
Responding to Leads in Contact Management
System Upkeep: Clearing Dirty Core Inventory
Prospecting for Gold – Following Up on Leads in Contact Management
See All ERA System Tips…
Authors
Amanda Hunt
Jessica Quattro
Madeline Geiger
Scott Worthington
Steve Molitor
See All Authors of Fuel…
Archives
October 2019
September 2019
August 2019
July 2019
June 2019
May 2019
more…
