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Business Office
Dealer to Dealer
Dealership Wide
IT and Networking
News
Parts and Service
Sales and F&I
Training
All Categories
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Archives
2019
2018
2017
2016
2015
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January
▼
5 Things Every Dealership Should Do to Prepare for the Future
Hawthorne Chevrolet Found a New Approach to Customer Experience
February
▼
Top 4 Misses In Your BDC
System Upkeep: Clearing Dirty Core Inventory
March
▼
Responding to Leads in Contact Management
3 Process Improvements for Service
April
▼
4 Tips to Create a Stronger Sales Team
May
▼
Quick Tips: Track Extra Parts Profits in ERA-IGNITE
4 Key Elements to Making Your Sales Team Mobile
June
▼
Quiz: How digital is your dealership?
3 Document Storage Myths Exposed
July
▼
3 Must-Have Features in Your CRM
What Gen Z and Millennials Want From Their Retail Experience
August
▼
August Training: Complimentary Webinars
‘Net Classes: Featured Sessions of the Month
January
▼
Is Your Dealership Ready for 2018?
Why Offer Online Service Scheduling?
February
▼
Dealership Stickiness: Customer Service Is Key
Are you giving customers payment options?
March
▼
Create a Roadmap to Digitization: 3 Reasons to Take Action Today
5 Questions to Determine Fixed Ops Efficiency: Appointments and Arrival
May
▼
Drowning in Documents: Removing the Paper Weight
Track Service Exceptions Daily to Protect Your Bottom Line
June
▼
New Hire Success Starts With 8 Simple Sales Steps
Dealership Stickiness: Atmosphere Keeps Them Coming Back
July
▼
Are your phone leads slipping away?
Quiz: What’s missing from your service game?
September
▼
Clean Up Repair Orders to Avoid Problems
Is your dealership prepared for a natural disaster?
October
▼
Drowning in Paper? Start Taking Control of Your Processes
3 Ways to Personalize Your Customer Buying Experience
November
▼
5 Questions to Determine Fixed Ops Efficiency: Write-up and Dispatch
Prospecting for Gold – Following Up on Leads in Contact Management
December
▼
Profit-Per-Employee: What are your employees making (or costing) you?
My Generation: What Millennials Want
January
▼
Who Is Running Your Dealership: You or Paper?
Rethink Service: How to Capture Every Opportunity
February
▼
The RIGHT Technology for Employees Makes All the Difference
4 Tips to Better Evaluate References
March
▼
True Stories: “Some Dealerships Do Service Right… But Could Still Do It Better”
Efficiency Series: Are You a Multitasking Monster?
April
▼
Three Easy Ways to Capture More Profit in Parts
Gen Z: Should We Be Concerned?
May
▼
Still Processing Deals in the Dark Ages?
True Stories: “I was disappointed by the entire recall experience.”
June
▼
Customize Your Parts Main Page
July
▼
Bridging the Sales to Service Gap
True Stories: “They put garbage in, and we got garbage out.”
August
▼
Four Ways to Prevent Salespeople From Leaving With Your Customers
Hire the Right Person: 4 Ways to Decode Body Language
September
▼
3 Ways to Humanize Your Dealership
CrossRoads Automotive Group Tackled Its Paper Monster
October
▼
Dealership Stickiness: How First Appearances Make or Break a Deal
Why is your dealership losing service business to local garages?
November
▼
True Stories: “My Experience Wasn’t Bad, but It Wasn’t Memorable”
Better Reporting, Not Coffee, Will Amp Up Your Morning Routine
December
▼
End of Year. . .The most wonderful time of the year?
Increase utilization to drive efficiency.
January
▼
Is Your Accounting Department a Dino-Snore?
4 Ways to Get an Angry Customer to Leave a Positive Review
February
▼
4 Ways to Engage With Waiters in Service
How to Identify and Sell to 4 Personality Types
March
▼
How to Make or Break a Deal with the First Contact
We’ve Moved to Our New Location
April
▼
True Stories: “They Treated Me As If They Didn’t Need Me”.
5 Questions You Can Ask your Potential Hire
May
▼
Millennials Aren’t Car Buyers… or Are They?
A Small Change in Email Process Reaps Big Rewards
June
▼
Efficiency Series: Don’t Look at the Squirrel
Birthday Cards Lead to More Than Well Wishes
July
▼
Paper Cuts and Lost Profits: How to Avoid the Pain — Now
Tips to Exceed Expectations in Service
August
▼
True Stories: “We Went Out of Our Way to Avoid the Local Car Dealership.”
Three Reasons Why You Should Start Texting Your Customers Today
September
▼
The Lost Art of the Needs Assessment
Why Aren’t They Coming Back? Tips for Boosting Service Loyalty
October
▼
True Stories: “I Practically Handed Him the Sale, But He Blew It.”
How Yelp Can Help Your Digital Reputation
November
▼
3 Tips to Make Your Next BIG Change Yield BIG Results
Keep Your Dealership in the Palm of Your Hand
January
▼
3 Companies That Excel at Efficiency: Does Your Dealership Compare?
$4,551 Per Square Foot. What Apple Knows about the Customer Experience
Business Trip or “Trick or Treat” for Adults? How to Get the Most Out of a Convention
February
▼
True Stories: “They Treated Me Like I Was a Young, Uninformed, and Immature Driver.”
Service Appointments: Are Your Customers Aware?
March
▼
3 Tips for Cutting Down Your Service Drive’s “In-Between” Time
April
▼
Technology Is Here to Help You, Not Replace You
Back to Basics: Tips to Maximize Customer Care
May
▼
True Stories: “I Didn’t Want to Be Pressured”
Challenges and Opportunities Ahead for Automobile Retailing
June
▼
Service Is Make-or-Break for Customer Loyalty
Back to Basics: Get Up and Move
August
▼
Find Out What R-E-S-P-E-C-T Means to Generation Y
September
▼
New Sales Are Hiding In Your Dealership – Do You Know Where to Find Them?
Complimentary ERA-IGNITE Webinars
December
▼
4 Tips for Taking Fantastic “Meet the Team” Photos of Your Staff
“Can I Pay With My Phone?” 3 Reasons You Should Say Yes
4 Simple Ways Your Dealership Can Stay Top of Mind
3 Ways to Convince Your Customer to Finance Through Your Dealership
March
▼
Automotive Retailing in the New Normal
April
▼
4 Ways Car Buyers Have Changed Since 2003
Reaching Consumers Before the Moment of Truth
May
▼
Not All Tablets Are Created Equal
3 Ways Other Departments Can Help You Sell Parts
Do Your Customer Follow-up Activities Need a Tune Up? Use this Checklist to See
Increase Your Printing Reliability
3 Phrases to Avoid When Talking to Customers
June
▼
Catch Cheque Fraud Before it Catches You
Play MatchMaker with Your Inventory
Ensure Your Tool Fits Your Strategy, Not the Other Way Around.
July
▼
3 Mistakes That Turn Customers Off
August
▼
Gen Y Buyer Goes Out of His Way to Avoid the Dealership Next Door
September
▼
ERA-IGNITE Keyboard Shortcuts
Could You Double Your Service Business? (6 Questions to Ask)
October
▼
Train ‘Em Up! How to Teach Your Sales Staff to Be Better on the Phone
Connecting the Dots without Missing the Opportunity: Back to the Future
How to Lift Parts Gross without an Increase in Sales
November
▼
The Quick Way to Identify Your Top-Spending Customers
Is “Walking” a Hidden Revenue Leak in Your Service Department?
Are You Prepared to Sell in Generation Y’s World?
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System Tips
Quick Tips: Track Extra Parts Profits in ERA-IGNITE
Responding to Leads in Contact Management
System Upkeep: Clearing Dirty Core Inventory
Prospecting for Gold – Following Up on Leads in Contact Management
Clean Up Repair Orders to Avoid Problems
See All ERA System Tips…
Authors
Amanda Hunt
Jessica Quattro
Madeline Geiger
Scott Worthington
Steve Molitor
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